Terms & Conditions



These Terms and Conditions apply to the supply of any children’s activities whether booked by you on our website or directly with a member of staff, including camps, clubs, courses, events and other activities (each an ‘Activity’) and supplied by a member of the Premier Education Group PLC group of companies. No other terms apply, other than the descriptions of the Activity which are to be found on our website and any other terms to which reference is made in these terms.

By booking an activity with Premier Education Group you are acknowledging your full acceptance of these Terms and Conditions and confirming that you have not relied on any term other than those contained within these Terms and Conditions.

By using our website you confirm your acceptance of those parts of these Terms in Conditions which are applicable to use of our website.

 

Contact details:

Our contact details are as follows:

Premier Education Group PLC ("Premier ") is a trading name of Premier Sport Holdings Limited ("Premier Sport Holdings"): company number 05922136 whose registered office is at
STONEBRIDGEHOUSE
CHELMSFORD ROAD
HATFIELD HEATH
ESSEX
CM22 7BD

email: This email address is being protected from spambots. You need JavaScript enabled to view it.
telephone: 01953 499 040
vat number : 917779766

 

Bookings

Terms and Conditions for booking a place for your child on any Premier Sport, Premier Arts or Premier Wellbeing activity

Upon receipt of a completed booking form and full payment from you, we will confirm your booking via the email address you have provided.

Before booking please ensure your child is available to attend the Activity and meets the conditions for participation in the Activity, as listed on our website.

You are entitled to cancel a booking and receive a refund within fourteen (14) calendar days from the date that you receive e-mail acknowledgement of the booking. This is pursuant to the Consumer Contracts Regulations 2013. However, once an Activity is complete you cannot change your mind, even if the period is still running. Also, if you cancel after the Activity has started, you must pay us for the services provided up until the time you tell us that you have changed your mind.

Outside this fourteen (14) day period all bookings confirmed by us are final and non-refundable unless you have paid for a ‘flexi-booking’ with us at the time of booking. A flexi-booking allows you to change or cancel a booking via e-mail on the terms set out on our website.

 

Child Protection

All personnel involved in the provision of the Activity hold current child protection qualifications and DBS check certification. If a child complains of abuse, or a member of staff believes that the child is suffering from abuse, we will act in accordance with our child protection policy, a copy of which can be found here .

 

Medical information

Any relevant medical conditions of the child must be fully disclosed in writing at the time of booking and to the Activity Professional on the Activity.

 

Health & Safety

A full risk assessment will be carried out by us in respect of each Activity.

All personnel involved in the provision of the Activity hold a current Emergency Aid Certificate issued by an appropriate body.

By agreeing to these terms and conditions, you provide consent for us to administer all necessary first aid to your child as required at any time.

You must ensure that your child complies with our safety procedures, including the following:

  • Shin pads are compulsory on an Activity which involves football, hockey or other contact sport.
  • Earrings must not be worn during an Activity (except that newly-pierced ears may be covered with appropriate tape or fitted with a plastic retainer from a reputable jeweller).
  • Clothing appropriate to the Activity must be worn throughout the Activity.

We reserve the right to exclude a child from the Activity if the above requirements are not met in full.

Leaving an Activity

Each child must be collected by a parent or guardian unless express written consent has been given prior to commencement of the Activity, confirming that the child may leave alone. The parent or guardian must ‘sign out’ each child on collection, with a member of our staff.

 

Film/Photography

15% Early Bird Discount – a 15% discount is applied automatically to holiday bookings by Family members when booking a child on an activity at least 14 days prior to the start date of the event. The event start date refers to the first day the course is being held, this may differ from the start date of your booking.

 

Child Protection

All Premier Activity Professionals hold current Child Protection and DBS check certification. If a child makes an abuse related disclosure, or a member of staff believes that the child is suffering from abuse, we will act in accordance with our child protection policy, a copy of which is available on request.

 

Film/Photography

We may from time to time take photographs/film of the Activity for promotional and publicity purposes.

You will be given the opportunity as part of the booking process to consent to the taking of such photographs/film of your child and/or to object to publication of any photograph/film including your child.

 

Personal Data

We do not accept responsibility for loss or damage to your child’s personal belongings whilst attending an Activity. You are responsible for ensuring that no valuables are brought to the Activity by your child, other than the small amounts of cash to spend in our Camp Shop. Your child may not use any device (including tablets and mobile phones) during an Activity and you are responsible for ensuring that your child passes any such item to a member of staff for safe keeping during the Activity.

 

Programme Changes

In the event that we have to cancel an Activity for any reason, we will at our option:

  • either issue to the person who booked a refund of the full value of the amount paid for the Activity; or
  • offer alternative provision of the Activity to you. If you notify us prior to the date of the re-arranged Activity that your child is unable to attend that alternative provision, we will issue to the person who booked a refund of the full value of the amount paid for the Activity.

In the event of inclement weather, suitable indoor activities will be organised to replace the outdoor activities, at the discretion of our staff.

 

Promotions

Premier Education Group PLC from time to time offers promotions. If you have been issued with a promotional code, this code must be redeemed and used in accordance with both the terms and conditions of that promotion and these Terms and Conditions.

The terms and conditions of the promotion will be available as part of the description of the Activity that you are booking. Any code which is not made available in this way will not be valid and any misuse of codes may void your booking.

Discounts

We offer early bird discounts and sibling discounts on each Activity which is provided for a half day or whole days.

You are only entitled to one discount code on each Activity and where more than one is applicable, we apply select one discount code at our discretion. You may use a discount code in relation to part of an Activity after the Activity has commenced, provided that the discount code has not expired.

  • Early Bird Discount – a 15% discount is applied automatically to bookings made least 14 days prior to the start date of the Activity.
  • Sibling Discount– where two or more children with the same surname are booked onto an Activity at the same time, a 15% discount is applied automatically to the charge for the second and any additional child.

 

Policies & Procedures

Copies of Premier Education Group PLC policies and procedures are available upon request from This email address is being protected from spambots. You need JavaScript enabled to view it.

 

Complaints

In the unlikely event that you or your child is dissatisfied with the service we provide then please in the first instance raise it with the Activity Professional on the Activity. He/she will deal with the problem in accordance with our policies and procedures.

If the problem is not resolved to your satisfaction then please write to our customer services team at This email address is being protected from spambots. You need JavaScript enabled to view it. within 7 days of your child’s attendance at the Activity.

We take your views and complaints very seriously and will endeavour to resolve your complaint as quickly as possible. However, refunds will only be issued if we are found to be in breach of these Terms & Conditions.

Information

The information on this site is updated regularly. However, we hereby exclude any warranties (whether expressed or implied) as to the quality, accuracy, efficacy, completeness, performance, and fitness for a particular purpose of the site.

If any term within these Terms and Conditions is found to be unenforceable by a competent Court then such term shall be struck out but the remaining terms shall continue in force to the full extent permitted by law.

These Terms and Conditions are governed by English law and subject to the exclusive jurisdiction of the Courts of England.

***

Copyright © 2019 Premier Sport, Arts, Wellbeing Premier Education Group, Shropham, NR17 1EJ. Tel: 01953 499 040
Registered Company: 3774725 - Privacy Policy | Terms of Use | Cookies | Legal | GDPR | Contact Us