By booking an Activity with Premier Education you are acknowledging your full acceptance of these Terms and Conditions and confirming that you have not relied on any term other than those contained within these Terms and Conditions.
By using our website, you confirm your acceptance of those parts of these Terms and Conditions which are applicable to use of our website.
Our contact details are as follows:
Premier Sports Limited (“Premier Education”): company number 03774725
Old Apple Store,
email: [email protected]
telephone: 01953 499 040
vat number : 917779766
Upon receipt of a completed booking form and full payment from you, we will confirm your booking via the email address you have provided.
Before booking please ensure your child is available to attend the Activity and meets the conditions for participation in the Activity, as listed on our website.
You are entitled to cancel a booking and receive a refund within fourteen (14) calendar days from the date that you receive e-mail acknowledgement of the booking. This is pursuant to the Consumer Contracts Regulations 2013. However, once an Activity is complete you cannot change your mind, even if this cancellation period is still running. Also, if you cancel after the Activity has started, you must pay us for the services provided up until the time you tell us that you have changed your mind.
Outside this cancellation period you cannot cancel unless you have paid for a ‘flexi-booking’ with us at the time of booking. A flexi-booking allows you to change or cancel a booking via e-mail on the terms set out here.
Individual days within a block booking cannot be refunded, only the full block in its entirety.
While we will do everything that we can to include individuals with a wide range of abilities, we cannot resource this across all our venues. Where Premier Education Group does not have appropriately qualified staff to support the needs of specific children, we would be acting negligently and/or unsafely in attempting to do so. Whenever possible we will work with partners to provide the appropriate support to facilitate the inclusion of children with complex or specific needs.
In the event that we have to cancel an Activity for any reason, we will offer alternative provision of the Activity to you. If you notify us prior to the start date of the re-arranged Activity that you would prefer a refund then we will refund to the person who booked the full value of the amount paid for the Activity.
In the event of inclement weather, suitable indoor activities will be organised to replace the outdoor activities, at the discretion of our staff.
All Activity Professionals hold current child protection qualifications and a DBS check certification. If a child complains of abuse, or a member of staff believes that the child is suffering from abuse, we will act in accordance with our child protection policy, a copy of which can be found here.
Any relevant medical conditions of the child must be fully disclosed in writing at the time of booking and to the Activity Professional before the Activity begins. If a medical condition is not disclosed in this way, then Premier Education will not be responsible where the steps taken by it (or not taken) would have been different if the medical condition had been disclosed.
Premier Education can only administer medication in an emergency and then only where a member of staff with an appropriate level of qualification is present at the emergency.
A full risk assessment will be carried out by us in respect of each Activity.
All Activity Professionals involved in the provision of the Activity hold at least a current Emergency Aid Certificate issued by an appropriate body.
You must ensure that your child complies with our safety procedures, including the following:
We reserve the right to exclude a child from the Activity if the above requirements are not met in full.
Each child must be collected by a parent or guardian unless express written consent has been given prior to commencement of the Activity, confirming that the child may leave alone. The parent or guardian must ‘sign out’ each child on collection, with an Activity Professional.
We may from time to time take photographs/video of the Activity for promotional and publicity purposes.
You will be given the opportunity as part of the booking process to consent to the taking of such photographs/film of your child. No photograph/video including your child will be published without your express consent.
We do not accept responsibility for loss or damage to your child’s personal belongings whilst attending an Activity. You are responsible for ensuring that no valuables (including devices) are brought to the Activity by your child, other than small amounts of cash to spend in our tuck shop.
The terms and conditions of the promotion will be available as part of the description of the Activity that you are booking. Any code which is not made available in this way will not be valid and any misuse of codes may void your booking.
Please note that only one promotional code can be entered per booking, and the sibling discount cannot be used in conjunction with any other promotional code.
If you wish to take part or join in with any online video produced by us, the following terms apply.
You participate at your own risk. Save to the extent that it may not limit or exclude its liability by law, Premier Education (including Premier Education franchisees and subsidiaries) does not accept any responsibility for viewers and participants (other than the children booked on the Activity).
You may only participate if you are in good enough health/physical condition to be able to do so. If you are under ‘doctors’ orders’, have an underlying health condition or have received medical advice that would normally preclude you from a physical activity such as that offered by Premier Education, you should not join in.
You must also create a safe area to participate and ensure that it is suitable for the type of activity that is the subject matter of the clip, video or stream. The area must be flat, be clear of obstruction (such as tables, light fittings, rugs), be big enough and suitable for the style of activity in which you are to take part. Please ensure clothing is suitable and appropriate for the activity. Ensure you stay hydrated throughout your participation in the activity.
Copies of Premier Education policies and procedures are available upon request from [email protected].
In the unlikely event that you or your child is dissatisfied with the service we provide then please in the first instance raise it with the Activity Professional on the Activity. He/she will deal with the problem in accordance with our policies and procedures.
If the problem is not resolved to your satisfaction then please write to our customer services team at [email protected] within 7 days of your child’s attendance at the Activity.
The information on this site is updated regularly. However, we include information provided by third parties on our site and link to third party websites and do not accept responsibility for such third party materials.
We (or third parties) own the content on our site; you should only use this content for considering our services and making a booking (and for any other specific purposes that we make clear on the site).